Rental Terms

Age Restrictions

Minimum Age for Groups A, B, C and A1 is 23 years old. For the rest groups Minimum Age is 25 years old.

Cancellation Policy

Cancellations made 8 days or more before your arrival date, no fees will be charged. For cancellations made 7 days before your arrival date 100% of your booking value will be charged. If you don't show 100% of your booking value will charged.

After pick-up of the car, any cancellation or change from the initial time schedule is not refunded.

Fuel Policy

The vehicle will be delivered with an exact amount of fuel. The return of the car must be with the same amount of fuel. Otherwise, surcharges will be applied based on the current market price.

Airport guide

Our Airport guide for your better Service:

It is important to provide us with your flight details, Airline name, and your mobile number.

When you arrive one of our employees will contact you to meet at the arrivals area. In case you cannot find us or having a delay on luggage collection, you can wait us at "Desk 29" outside the arrivals area, next to the taxi Station.

Together you will go to our parking Airport office, which is located 1-2 minutes from the arrivals area. Don't forget a valid driving license and a proof of id, such as passport.

In case of anything goes wrong please use the numbers below:

+30 2810 540 400
+30 6941 607 607

Payment Methods

We accept payments with Visa and Mastercard, Maestro, American Express, Diners, Masterpass, PayPal and bank deposits.

Bank Account Details:

Alpha Bank
IBAN:  GR97 0140 6670 6670 0232 0003 393

Security Payment

All payments with credit card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Key Loss

In case key is lost, you will be charged 150 euros.

Insurance & Coverage

Third Party Insurance:

For any damage you make to other persons, animals or property. It covers damages to property up to 1.000.000 € and to people up to 1.000.000 € (excluding passengers of rental vehicle).

Personal accident Insurance (PAI):

It protects both the driver and all the passengers for the duration of the rental in a case of a collision.

Fire insurance:

Partial or total damage to the vehicle resulting from fire.

Theft waiver insurance:

Theft Insurance covers the stolen car; not your stolen personal belongings.

Interior of the car:

Destroying the interior of the car is not covered from any Insurance. Any damage will be covered by the renter.

Damages excpet accidents:

When the car is driven on rocks, off road, on beaches in the sand, water, all damages are covered by the renter.

Geographic Restrictions

The vehicle can be delivered to any port, airport or main city of Crete. Transportation outside of Crete Island, in-between the islands and the mainland is not allowed.


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