Rental terms

Rental terms

Age Restrictions

Minimum Age for Groups is 23 years old. The driver must have a valid driving license for 3 years

Cancellations made 8 days or more before your arrival date, no fees will be charged. For cancellations made 7 days before your arrival date 100% of your booking value will be charged. If you don't show 100% of your booking value will be charged.

After pick-up of the car, any cancellation or change from the initial time schedule is not refunded.

Last-minute reservations payments cannot be refunded.

The vehicle will be delivered with an exact amount of fuel. The return of the car must be with the same amount of fuel. Otherwise, surcharges will be applied based on the current market price.

During your reservation process, you book a specific car category, not a specific car. We are doing our best to offer the reserved car selected. 

Our Category analysis:

Group A: Hyundai i10 or Toyota Aygo or KIA Picanto or similar. 

Group A1: Citroen C1 Cabrio. 

Group B: Toyota Yaris or Hyundai i20 or VW Polo or KIA Rio  

Group B1: Ford Fiesta diesel. 

Group B2: Hyundai i20 Automatic or Toyota Yaris Hybrid or KIA Rio Automatic

Group D: Citroen C4 Diesel. 

Group D1: Citroen C4 Cactus.

Group D2: KIA Stonic 

Group D3: VW T-cross or Peugeot 2008 

Group D2a KIa Stonic Auto or Dacia Stepway Auto 

Group E: Toyota Corolla

For more information please contact us.

Our Airport guide for your better Service:

It is important to provide us with your flight details, Airline name, and your mobile number. 


You can find our parking using Google Maps App, " ". It is two minutes walk from the arrivals area.

If you have any delay with luggage or any other issues please call us or contact us at our email. 

You can call us at +302810540400 or +306941607607.

 Don't forget to have your driving license and passport with you.

In case something goes wrong please contact us.

We accept payments with Visa and Mastercard, Maestro, American Express, Diners, Masterpass, PayPal and bank deposits.

Bank Account Details:

Alpha Bank


IBAN: GR9701406670667002320003393


When a customer chooses Payment upon arrival must choose one of the following options:

1. Deposit 20% of the total renting amount to the following bank account:

Bank Details: Automin SA, Alpha Bank, IBAN: GR 97 0140 6670 6670 0232 0003 393, SWIFT BIC GRBAGRAAXX

Do not forget to put the name of your reservation at the description of your bank deposit. 

2. Follow the link below:

You can pay with a credit card, debit card, or Paypal.

Please have your reservation number which is in your reservation confirmation email with you.

All payments with credit card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

In case key is lost, you will be charged 200 euros.

Animals or pets are not allowed inside our cars. You can put them in the car only if you use a protected specific box, like those, which are used in airplanes. We have to respect people with allergies and also protect the hygiene of our cars. 

Damage from pets or animals inside the car must be paid. No insurance package includes that. Cost depending on the damage made. Customers also must pay the cleaning of hair on the seats, which costs 50 €. 

For any other issue, please contact us.

Third Party Insurance:

For any damage, you make to other persons, animals or property. It covers damages to property up to 1.220.000 € and to people up to 1.220.000 € (excluding passengers of the rental vehicle).

Personal Accident Insurance (PAI):

It protects both the driver and all the passengers for the duration of the rental in the case of a collision.

Fire insurance:

Partial or total damage to the vehicle resulting from the fire.

Theft waiver insurance:

Theft Insurance covers the stolen car; not your stolen personal belongings.

Interior of the car:

Destroying the interior of the car is not covered by any Insurance. Any damage will be covered by the renter.

Damages except for accidents:

When the car is driven on rocks, off-road, on beaches in the sand, water, all damages are covered by the renter. 

Windows insurance:

The insurance covers all the damages for all the windows of the car.

24 hour all road insurance:

Our insurance covers all road assistance everywhere in Crete. 

Legal coverage:

Our insurance covers the cost of a lawyer in case there is a problem with the accident. 

Coverage from uninsured:

The insurance will cover the accident cost in case the car will be damaged from a car which is uninsured. 


We offer to our customers two basic insurance packages:

In both packages we offer all benefits of our insurance package by Allianz, such as: 

Personal accident insurance

Theft, Fire


Under the car


24-hour road Assistance. 

* Tyres are not included in any of our insurance packages. 

The difference between the two packages is the payment of the excess. The excess we offer is 500€. 

When an accident occurs, the renter who selected the basic insurance package (without any charge), when an accident occurs, pays only the 500€ excess. 

In the full insurance package, the renter pays nothing! The excess will be covered by Bluecarental.

You can select our both insurance packages, during the reservation process.


The vehicle can be delivered to any port, airport or main city of Crete. Transportation outside of Crete Island, in-between the islands and the mainland is not allowed.


Smoking is not allowed inside any of our cars. 

For reservations between 22.35 till 06.55 there will be a late night delivery fee. Total charge is 20 Euros. 

To rent a car from us you don't need ant credit card guarantee. We don't reserve any amount to your credit card, we don't want any amount as a guarantee. You just pay the renting amount.