Frequently asked questions

Follow the steps from the main menu, put the dates and hours, choose the car you like, and fill in all your personal data. You don't need to have a credit card, we do not charge any amount to your credit card. 

You don't need a credit card to rent from us. You just pay the renting amount. We don't charge any amount to your credit card. 

When you book a car, you have to choose the place you want the car to be delivered to you. 

Heraklion Airport:


You can find our parking using Google Maps App, " ". It is two minutes walk from the arrivals area. If you have any delay with luggage or any other issues please call us or contact us at our email. You can call us at +302810540400 or +306941607607.  Don't forget to have your driving license and passport with you. In case something goes wrong please contact us.

Chania Airport:

When you arrive one of our employees will wait for you to meet at the arrivals area. 

Heraklion Port:

One of our employees will wait for you outside the ship. Please have your mobile phone switched on so we can contact you. In case you cannot find each other, please go to the passengers' station which is the building opposite your ship. Please wait outside and we will come for you. Our employee will have a sign from our company. In case something goes wrong to contact us. 

Any Hotel around Heraklion:

The day you chose for the collection of the car, one of our employees will wait for you outside the chosen hotel to deliver you the car. Don't forget your driving license and id. 

We can deliver the car to you at your hotel you are staying. Around Heraklion city, it is possible to get there for you. Please choose from the list of pick up and drop off locations Heraklion City hotel. In the comments box write down the Hotel name. 

In case you want the car to be delivered outside Heraklion City, please send us an email or use the chatting box at the right corner. 

We can deliver our cars for 24 hours. If your flight arrives after midnight we are going to be there to deliver you the car. As long as we know your flight details, you don't have to worry about it! One of our employees will be there for you! There is a late night delivery fee of 20 Euros for deliveries between 22.35 till 6.55. 

The renter must hold a valid European Driving License or an International Driving Permit, issued at least three calendar years prior to rental date. All drivers (including any additional drivers) must hold a “valid” driver’s license as well.

Bluecarrental operates on a strict non-smoking policy in all of our vehicles. We will enforce a special cleaning charge to the renter if a returned vehicle requires special treatment to remove any evidence of smoking.

The renter of the vehicle is solely responsible for any traffic offense, fines and related administration fees incurred during their rental period ans has the obligation to inform our representative as well at +306941607607 or +302810540400

Yes, but the additional driver must be declared on the rental contract with an additional daily charge to be paid locally. The second driver must also provide his/her valid driving license and ID prior to the rental date. This can be done at any Bluecarrental location throughout the rental period.

There are two options

1: "Full to Empty" prepay the fuel, the different amount depending on the category, and that's it! You can return the car without looking for a gas station.

2: "Same to same" you should return the vehicle with fuel as much as when you received it. If the fuel is less you will have to pay the difference and you will be charged a refueling fee.

Extensions can be requested by calling our Contact Centre at: +306941607607 or +302810540400

If you return the car earlier than your initial reservation booking, no amount can be returned. Please inform as soon as possible to arrange the return at +306941607607 or +302810540400.

During high season and high demand periods, it is very difficult to provide you the specific car that you booked. We are trying to provide the one you booked, but this is sometimes impossible due to delays in returns and different drop-off points. What we can assure you you will get a car of the same category you booked. 

We provide you here the lists of our cars:

Group A: Hyundai i10 or Toyota Aygo or KIA Picanto or similar. 

Group A1: Citroen C1 Cabrio. 

Group B: Toyota Yaris or Hyundai i20 or VW Polo or KIA Rio  

Group B1: Ford Fiesta diesel. 

Group B2: Hyundai i20 Automatic or Toyota Yaris Hybrid or KIA Rio Automatic

Group D: Citroen C4 Diesel. 

Group D1: Citroen C4 Cactus.

Group D2: KIA Stonic 

Group D3: VW T-cross or Peugeot 2008 

Group D2a KIa Stonic Auto

Group E: Toyota Corolla

You don't need a credit card to rent from us. You just pay the renting amount. We don't charge any amount to your credit card. 

Driving a car on a non-asphalt road is considered a violation of our rental terms. Any costs or damages that occurred in these places are charged to the customer. Transportation costs, parts, and labor costs. We also have the right to take the car from you without any compensation or return of the rental amount. 

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