FAQ

FAQ

How can I reserve a car?

Follow the steps from the main menu, put the dates and hours, choose the car you like, and fill in all your personal data. You don't need to have a credit card, we do not charge any amount to your credit card. 

You don't need a credit card to rent from us. You just pay the renting amount. We don't charge any amount to your credit card. 

When you book a car, you have to choose the place you want the car to be delivered to you. 

Heraklion Airport:

We have your flight details and your mobile number. When you arrive one of our employees will contact you to meet at the arrivals area. In case you cannot find us or have a delay with luggage collection, you can wait for us at Desk 29 outside the arrivals area, next to the taxi station. After the collection of your luggage please contact us at the telephone numbers under my name at the end of the email. Together we will go to our Airport parking to make the contract. Don't forget to have your driving license and passport with you. In case something goes wrong to contact us.

Heraklion Port:

One of our employees will wait for you outside the ship. Please have your mobile phone switched on so we can contact you. In case you cannot find each other, please go to the passengers' station which is the building opposite your ship. Please wait outside and we will come for you. Our employee will have a sign from our company. In case something goes wrong to contact us. 

Any Hotel around Heraklion:

The day you chose for the collection of the car, one of our employees will wait for you outside the chosen hotel to deliver you the car. Don't forget your driving license and id. 

When you have an accident, please call us in our emergency line which is found on the car key, rental contract. +306941607607. You can use also our insurance partner phone, Allianz, to get immediate help. +302109988188

We can deliver the car to you at your hotel you are staying. Around Heraklion city, it is possible to get there for you. Please choose from the list of pick up and drop off locations Heraklion City hotel. In the comments box write down the Hotel name. 

In case you want the car to be delivered outside Heraklion City, please send us an email or use the chatting box at the right corner. 

We can deliver our cars for 24 hours. If your flight arrives after midnight we are going to be there to deliver you the car. As long as we know your flight details, you don't have to worry about it! One of our employees will be there for you! There is a late night delivery fee of 20 Euros for deliveries between 22.35 till 6.55. 

The renter must hold a valid European Driving License or an International Driving Permit, issued at least three calendar years prior to rental date. All drivers (including any additional drivers) must hold a “valid” driver’s license as well.

Bluecarrental operates on a strict non-smoking policy in all of our vehicles. We will enforce a special cleaning charge to the renter if a returned vehicle requires special treatment to remove any evidence of smoking.

The renter of the vehicle is solely responsible for any traffic offense, fines and related administration fees incurred during their rental period ans has the obligation to inform our representative as well at +306941607607 or +302810540400

Yes, but the additional driver must be declared on the rental contract with an additional daily charge to be paid locally. The second driver must also provide his/her valid driving license as well issued at least one year prior to the rental date. This can be done at any Bluecarrental location throughout the rental period.

There are two options

1: "Full to Empty" prepay the fuel, the different amount depending on the category, and that's it! You can return the car without looking for a gas station.

2: "Same to same" you should return the vehicle with fuel as much as when you received it. If the fuel is less you will have to pay the difference and you will be charged a refueling fee.

Extensions can be requested by calling our Contact Centre at: +306941607607 or +302810540400

If you return the car earlier than your initial reservation booking, no amount can be returned. Please inform as soon as possible to arrange the return at +306941607607 or +302810540400.